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Last updated: Feb 13, 2025
Thank you for choosing SKYRIXE SERVICES PVT. LTD. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and cancellations.
We use Razorpay as our exclusive payment gateway for all online payments. SKYRIXE SERVICES PVT. LTD. does not store any payment-related information such as card numbers, UPI details, or other sensitive data on its servers. All payments are processed securely through Razorpay’s encrypted platform.
Payments can be made through two options:
- Full Payment: Pay the complete amount at the time of booking.
- 40% Advance Payment: Pay 40% of the total amount as an advance. The remaining balance must be cleared before the scheduled service.
We understand that plans can change, and we aim to provide flexibility to reschedule your service appointments. Here’s our reschedule policy:
Customers can request to reschedule their service appointments by contacting our customer support team via email or phone. Requests should be made at least 24 to 48 hours in advance of the original appointment time to ensure proper adjustments.
Rescheduled service appointments are subject to availability. Our team will work with you to find a suitable alternative time slot based on your preferences and our availability.
Free Rescheduling: If the request is made more than 48 hours before the scheduled service.
Applicable Fees: Reschedule fees, if applicable, will be communicated before finalizing the new appointment.
Customers are encouraged to use the reschedule option responsibly. Excessive or repeated rescheduling may result in additional fees or limitations on future requests.
Our customer support team will maintain open communication throughout the process. Customers will receive a confirmation of the new appointment details via email or WhatsApp.
In exceptional cases such as unforeseen circumstances or force majeure events, rescheduling fees may be waived at the company’s discretion.
Since we offer multiple services, including balloon decoration, flower decoration, balloon wholesale, flower bouquets, and advertising PVC balloons, each product or service may have a different cancellation and refund policy. Please refer to the specific product page for details.
Within 24 hours of the scheduled service: No cancellation or refund will be allowed.
Between 48 to 24 hours before the scheduled service: Eligible for a 70% refund.
Before 48 hours of the scheduled service: Eligible for a 90% refund.
Refund Timeline: Refunds will be processed within 7 business days after the cancellation request is approved.
We’re committed to delivering our services quickly and reliably.
The exact delivery time may vary depending on the type of service selected, your location, and other factors such as availability and demand. We always aim to fulfill your order within the shortest possible timeframe.
Once your order is confirmed, you will receive regular updates and tracking details (where applicable) to monitor the status of your delivery.
If you have any questions or need support, feel free to contact our team — we’re here to help!
Most of our offerings are services or DIY kits, which are generally non-returnable. However, if you experience a subpar service, please contact us at skyrixe519@gmail.com. We will review your concern and take appropriate action as per our policies.
For rescheduling, cancellations, or refund requests, please contact our support team:
Email: skyrixe519@gmail.com